30
Days to Return
Free
Return Shipping
100%
Money Back Guarantee
How to Return an Item
1
Request Return
Go to your order history and click "Request Return" on the item you wish to return. Select a reason and submit.
2
Receive Label
We will email you a prepaid return shipping label within 24 hours. Print it out and attach it to your package.
3
Ship It Back
Drop off the package at any partner courier location. Keep your tracking receipt for reference.
4
Get Refunded
Once we receive and inspect the item, your refund is processed within 5–7 business days to your original payment method.
Return Eligibility
Eligible for Return
- Items within 30 days of delivery
- Unused and in original packaging
- All tags and labels attached
- Defective or damaged items
- Wrong item received
Non-Returnable
- Personal care and hygiene products
- Items with broken seals
- Customized or personalized items
- Items returned after 30 days
- Items without original packaging
Common Questions
How long does a refund take to appear?
Refunds are processed within 5–7 business days after we receive the returned item. Credit card refunds may take an additional 3–5 business days to appear on your statement.
Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. Please return the item for a refund and place a new order for the desired item.
Who pays for return shipping?
SEILA covers return shipping costs for defective items, wrong items, or items damaged during delivery. For other returns, a prepaid label is still provided at no cost to you.
What if my item arrives damaged?
Contact us within 48 hours of receiving a damaged item with photos of the damage. We will arrange a return pickup and send a replacement or issue a full refund.
Need help with a return?
Our support team is happy to assist with any return or refund questions.