1. Information We Collect
We collect information in the following ways:
- Information you provide: Name, email address, phone number, shipping address, payment details, and account credentials when you register or make a purchase.
- Automatically collected: IP address, browser type, device information, pages visited, and interaction data when you use our Platform.
- From third parties: Product data from marketplace partners (Shopee, Lazada) and analytics from integrated services.
2. How We Use Your Information
- Process and fulfill your orders
- Communicate order status and updates
- Provide customer support
- Personalize your shopping experience
- Improve our products and services
- Send promotional communications (with your consent)
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your data with:
- Service providers: Payment processors, shipping carriers, and analytics services that help us operate the Platform.
- Marketplace partners: To fulfill orders sourced from Shopee, Lazada, and other platforms.
- Legal requirements: When required by law, regulation, or legal process.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data in transit
- PCI-compliant payment processing (card details are never stored on our servers)
- Regular security audits and vulnerability assessments
- Access controls limiting data exposure to authorized personnel
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login session
- Analyze site traffic and usage patterns
- Provide relevant product recommendations
You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality of the Platform.
6. Your Rights
You have the right to access, correct, or delete your personal data. You may also opt out of promotional communications at any time by clicking the unsubscribe link in our emails or contacting us directly. To exercise any of these rights, please contact us at privacy@selia.ca.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Order history and transaction records are retained for a minimum of 3 years for accounting and legal purposes.
8. Children's Privacy
SEILA is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date. Your continued use of the Platform after such changes constitutes acceptance of the updated policy.
Privacy Questions?
Contact our Data Protection Officer at privacy@selia.ca or visit our Contact page.